by Yasmin Robinson | May 28, 2025 | News
Law firms should keep clients informed about delays caused by third parties, the legal ombudsman has advised. In the latest of a series of articles taking lessons from past complaints, the ombudsman said it was unlikely ever to sanction a firm purely over a delay... by Yasmin Robinson | Mar 17, 2025 | News
From 1st April 2025, important changes to Stamp Duty Land Tax (SDLT) thresholds in England will come into effect. Following similar changes in June 2021, LeO saw a spike in complaints about residential conveyancing, with monthly volumes increasing by over 50%. In new... 
by Yasmin Robinson | Aug 2, 2024 | News
Some solicitors may be failing to keep up their knowledge and skills, the Solicitors Regulation Authority has said amid an increase in the number of complaints from the public. In its annual assessment of continuing competence, the regulator reveals that the number of... by Yasmin Robinson | Dec 6, 2023 | News
The Legal Ombudsman’s (LeO) produces a number of guidance documents to help clients and firms understand how it makes decisions. The latest is an updated version of its view on good costs service. Around one in ten complaints referred to the LeO centre on the... by Yasmin Robinson | Nov 8, 2023 | News
Lawyers must tell clients the ongoing cost of their service if they want to avoid complaints against them being upheld under guidance published by the legal ombudsman today. The ‘refreshed guidance’ states that complaints about lawyers’ bills make up one...
