by Yasmin Robinson | Jun 9, 2022 | News
The Legal Ombudsman has looked at the areas of personal injury work that generate the most complaints. Its thematic review focuses on the five main areas during a claims process that it receives complaints about and gives insight into how it determines service and the... 
by Yasmin Robinson | Jul 4, 2015 | News
There has been some confusion in the press over the last few days regarding the EU Alternative Dispute Resolution Directive (ADR) and exactly when the requirements of new Ombudsman scheme rules come into effect. Other commentators have added to the confusion. LeO have... 
by Yasmin Robinson | Jun 18, 2015 | News
The EU directive on alternative dispute resolution (ADR) comes into force in the UK on 9th July 2015. The Legal Ombudsman has applied to become a certified entity under the directive. It can be expected that this application will be successful. This means that... 
by Yasmin Robinson | Feb 20, 2012 | News
The Legal Ombudsman (LeO) has changed its postal address to: PO Box 806 Wolverhampton WV1 9WJ You should amend your client care documents and com-plaints policy to reflect this. LeO scans all received post and has changed its scanning provider, hence the change....
