New Legal Ombudsman guidance and PO Box Change

New Legal Ombudsman guidance and PO Box Change

The Legal Ombudsman’s (LeO) produces a number of guidance documents to help clients and firms understand how it makes decisions. The latest is an updated version of its view on good costs service. Around one in ten complaints referred to the LeO centre on the...
Ombudsman report looks at personal injury issues

Ombudsman report looks at personal injury issues

The Legal Ombudsman has looked at the areas of personal injury work that generate the most complaints. Its thematic review focuses on the five main areas during a claims process that it receives complaints about and gives insight into how it determines service and the...