by Yasmin Robinson | Jul 3, 2026 | News
Later this year, the Solicitors Regulation Authority (SRA) will begin collecting additional complaints handling data from law firms as part of its ongoing focus on improving consumer outcomes and increasing transparency. The SRA has confirmed that it intends to... 
by Yasmin Robinson | Jun 22, 2026 | News
The Data (Use and Access) Act 2025 (DUAA) introduced a significant change to the UK’s data protection framework which came into force on 19 June 2026. While much of the commentary around the DUAA has focused on lawful bases for processing, cookies and automated... 
by Yasmin Robinson | Mar 17, 2025 | News
From 1st April 2025, important changes to Stamp Duty Land Tax (SDLT) thresholds in England will come into effect. Following similar changes in June 2021, LeO saw a spike in complaints about residential conveyancing, with monthly volumes increasing by over 50%. In new... 
by Yasmin Robinson | Aug 2, 2024 | News
Some solicitors may be failing to keep up their knowledge and skills, the Solicitors Regulation Authority has said amid an increase in the number of complaints from the public. In its annual assessment of continuing competence, the regulator reveals that the number of... by Yasmin Robinson | Nov 8, 2023 | News
Lawyers must tell clients the ongoing cost of their service if they want to avoid complaints against them being upheld under guidance published by the legal ombudsman today. The ‘refreshed guidance’ states that complaints about lawyers’ bills make up one...
