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Changes to client care documentation and Ombudsman complaint limit (update)

Changes to client care documentation and Ombudsman complaint limit (update)

by Yasmin Robinson | Jul 4, 2015 | News

There has been some confusion in the press over the last few days regarding the EU Alternative Dispute Resolution Directive (ADR) and exactly when the requirements of new Ombudsman scheme rules come into effect. Other commentators have added to the confusion. LeO have...
Changes to client care documentation – Ombudsman complaint limit rises from six to twelve months

Changes to client care documentation – Ombudsman complaint limit rises from six to twelve months

by Yasmin Robinson | Jun 18, 2015 | News

The  EU directive on alternative dispute resolution (ADR) comes into force in the UK on 9th July 2015. The Legal Ombudsman has applied to become a certified entity under the directive. It can be expected that this application will be successful. This means that...

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