New Legal Ombudsman guidance and PO Box Change

New Legal Ombudsman guidance and PO Box Change

The Legal Ombudsman’s (LeO) produces a number of guidance documents to help clients and firms understand how it makes decisions. The latest is an updated version of its view on good costs service. Around one in ten complaints referred to the LeO centre on the...
New Legal Ombudsman guidance and PO Box Change

Legal Ombudsman (LeO) change of address

The Legal Ombudsman (LeO) has changed its postal address to: PO Box 806 Wolverhampton WV1 9WJ You should amend your client care documents and com-plaints policy to reflect this. LeO scans all received post and has changed its scanning provider, hence the change....