Under the EU directive on Alternative Dispute Resolution Regulations (ADR) which came into force on 9th July 2015, the Legal Ombudsman (LeO) had applied to become a certified entity under the directive. This would have meant that the Ombudsman’s scheme rules would have had to have been brought in line with the directive’s provisions, meaning changes to your client care letters, terms and conditions, website and complaints procedure.
LeO has now announced it has withdrawn its application to become an ADR entity, stating it wants further consultation to take place. The consultation will run from 7th September 2015 for eight weeks.
This means that the anticipated changes to client care letters, terms and conditions, website and complaints procedure necessary when LeO becomes an ADR body, should not yet be implemented.